3-Years of Unrivaled Warranty Coverage
Enjoy worry-free ownership with Vision Electronics’ comprehensive 3-year warranty covering every quality and performance issue for complete peace of mind.
What Our 3-Year Warranty Covers
At Vision Electronics, we stand behind the quality of our products. That’s why we offer a 3-Year Warranty to ensure your satisfaction and peace of mind. This warranty covers the following under normal use conditions:
Manufacturing Defects
Protection against any flaws in materials or workmanship from the factory.
Hardware Malfunctions
Coverage for internal components that fail during the warranty period.
Performance Issues
Assurance that your device will perform as expected under normal use.
What Is Not Covered?
Our comprehensive warranty is designed to protect you from manufacturing issues, but it does not extend to damages or problems caused by external factors. Please review the following exclusions.
Physical Damage
Damage due to accidents, misuse, or unauthorized repairs.
Third-Party Repairs
Repairs or modifications by unauthorized service providers.
Environmental Damage
Damage caused by natural disasters, floods, or extreme weather.
Power Issues
Damage due to power surges, electrical faults, or improper voltage.
Software Issues
Issues related to software, including viruses or unauthorized modifications.
Accessories
Loss or damage of external parts like cables, adapters, or batteries.
Unregistered Products
Claims for products not registered or purchased through official channels.
Our Simple 4-Step Process
We've streamlined our warranty claim process to be as clear and straightforward as possible, ensuring you get the support you need without delay.
Contact Us
Initiate your claim by sending an email to our dedicated warranty support team.
Provide Details
Include your proof of purchase and a detailed description of the issue you're facing.
Technical Evaluation
Our expert team will carefully assess your product to determine the cause of the issue.
Resolution
If your claim is eligible, we will repair or replace your product free of charge.
Frequently Asked Questions
Have a question about our warranty? Find quick answers below to help you understand our policies and procedures.
How can I claim my warranty?
To claim your warranty, start by contacting us at [email protected] with your warranty claim. Make sure to include your proof of purchase, such as a receipt or invoice, along with a detailed description of the issue you are experiencing. Once we receive your information, our technical team will thoroughly evaluate the product and provide further instructions. If your claim is eligible, we will repair or replace your product free of charge.
What is covered under the warranty?
Our warranty covers manufacturing defects, hardware malfunctions, and performance issues that occur under normal usage conditions. Please refer to the warranty policy for complete details.
What is not covered under the warranty?
The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, environmental factors, or normal wear and tear. Accessories like cables and batteries are also excluded.
How long is the warranty valid?
Vision Electronics provides a comprehensive 3-year warranty from the date of purchase, ensuring quality and peace of mind for our customers.
What happens if my product cannot be repaired?
If your product cannot be repaired and the issue is covered under warranty, we will replace it with a new or refurbished unit of equivalent value.
Get In Touch With Our Support Team
Whether you have a question about your coverage or need to start a claim, our dedicated warranty support team is here to help you every step of the way.
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